BSE Leading IT & Training Service Provider - Riyadh, Saudi Arabia

Aim

The aim of this course is to:

• Increase your chances to pass ITIL® Foundation Exam on first attempt.
• Understand Function Areas and Five Service Groups as per  3rd Edition.
• Understand ITIL® Exam structure and type of questions.
• Master the tips, tricks, tools and technologies on how to approach and  solve the questions.
• Learn and memorize ITIL terms and concepts.

Benefits

Upon completion of the training program, participants will be able to:

• Understand the concepts of how to manage and deliver an IT Service.
• Prepare for ITIL® Foundation exam.
• Understanding of how all of the departments and sections within the IT organization, work together to deliver the service.
• Practice real time exam questions.
• Effectively utilize computer-based tools and techniques for ITIL® exam.

Topics

The program covers the following topics:

• The history and philosophy of ITIL and IT Service Management.
• Understanding services and the business context of IT.
• Key Definitions and Terminology of the ITIL model.
• Service Lifecycle and Functions.
  • Service Strategy.
  • Service Design.
  • Service Transition.
  • Service Operation.
  • Continual Service Improvement
• The interaction between these lifecycles, processes and also other IT management models.
• The technology implications of ITIL and selecting appropriate software.
• Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organization.

You Will Get

• Training Reference Material.
• Training Certificate
• Free Exam Registration Assistance
• Free 200+ Exam Practice Questions

Who Attends

• All levels of support personnel within an IT Service Delivery Organisation.
• IT Managers.
• Operation Managers.
• Service Desk Supervisors.
• Account Managers who interact between the business and IT.
• Support Team Leaders.

Timing

Day & Evening Sessions

Duration

28 PDUs/Hours

Fees

Please contact us (10% discount for 3+ group)