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ITIL V3 Foundation Training

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ITIL® Foundation Exam Prep Training

Aim

The aim of this course is to:ITIL V3 Foundation Training

  • Increase your chances to pass ITIL® Foundation Exam on first attempt.
  • Understand Function Areas and Five Service Groups as per  3rd Edition.
  • Understand ITIL® Exam structure and type of questions.
  • Master the tips, tricks, tools and technologies on how to approach and  solve the questions.
  • Learn and memorize ITIL terms and concepts.

Benefits

Upon completion of the training program, participants will be able to:Register Now

  • Understand the concepts of how to manage and deliver an IT Service.
  • Prepare for ITIL® Foundation exam.
  • Understanding of how all of the departments and sections within the IT organization, work together to deliver the service.
  • Practice real time exam questions.
  • Effectively utilize computer-based tools and techniques for ITIL® exam.

Topics

The program covers the following topics:

  • The history and philosophy of ITIL and IT Service Management.
  • Understanding services and the business context of IT.
  • Key Definitions and Terminology of the ITIL model.
  • Service Lifecycle and Functions.
    • Service Strategy.
    • Service Design.
    • Service Transition.
    • Service Operation.
    • Continual Service Improvement
  • The interaction between these lifecycles, processes and also other IT management models.
  • The technology implications of ITIL and selecting appropriate software.
  • Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organization.

You Will Get

  • Training Reference Material.
  • Training Certificate
  • Free Exam Registration Assistance
  • Free 200+ Exam Practice Questions

Who Attends

  • All levels of support personnel within an IT Service Delivery Organisation.
  • IT Managers.
  • Operation Managers.
  • Service Desk Supervisors.
  • Account Managers who interact between the business and IT.
  • Support Team Leaders.

Timing

Day & Evening Sessions

Duration

28 PDUs/Hours

Fees

Please contact us (10% discount for 3+ group)

TESTIMONIALS

  • Excellent training, passed my PMP exam in first attempt. (Brandon Flennary)
  • Practice exams and study plan was great, passed my PMP exam in just one month. (Hassan Fakha)

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LATEST NEWS

  • BSE approved by PMI® as Global REP (Registered Education Provider).
  • BSE has been awarded Ministry of Education data center project.
  • PMP® trainings from PMBOK® 5th Edition to start from June 2013.

LATEST TRAININGS

  • PMP® Exam Prep
  • ITIL® V3 Foundation
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  • MS Project®
  • Project Management Basics

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Contact us

  • +966502154911
  • info@bse.com.sa

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